Refund Policy

Last Updated: 10.04.2024

At Qudine, we want to ensure that you are completely satisfied with your experience. If you are not satisfied with your purchase, we offer a 30-day money-back guarantee on eligible products and services. This Refund Policy outlines the terms and conditions for requesting a refund.

Eligibility

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

1. Request within 30 Days: Your refund request must be submitted within 30 days of the date of purchase.

2. Product or Service Eligibility: Only certain products and services are eligible for a refund under this policy. Eligibility will be determined on a case-by-case basis.

3. Unused or Defective: The product or service must be unused, unopened, and in its original condition. If the product is defective, please refer to our Warranty Policy for information on replacements and repairs.

Refund Process

To request a refund, please follow these steps:

1. Contact Customer Support: Send an email to support@qudine.com with your refund request, including your order number and reason for the refund.

2. Review and Approval: Our customer support team will review your request and determine if it meets the eligibility criteria.

3. Refund Issuance: If your refund request is approved, we will process the refund within [number of days] business days. The refund will be issued to the original payment method used for the purchase.

4. Confirmation: Once the refund has been processed, you will receive a confirmation email with details of the refund.

Exceptions

Please note that certain products and services may not be eligible for a refund under this policy, including:

1. Digital Products: Digital downloads, software licenses, and other digital products may not be eligible for a refund unless they are defective or not as described.

2. Services: Services that have been performed or completed may not be eligible for a refund, except in cases of dissatisfaction with the service provided.

Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated Refund Policy on our website. We encourage you to review this Refund Policy periodically for any updates.

By submitting a refund request, you agree to the terms and conditions outlined in this Refund Policy.

If you have any questions or concerns about this Refund Policy, please contact us at support@qudine.com.